August 21, 2009

Customer Service: The Ogre and the Intern: A Cautionary Tale

I hate interns. At least that’s what I always tell prospective ones when I’m conducting interviews. It’s not that I hate them so much as I don’t like the deficiencies that usually come with them. Interns typically lack basic office skills, and many have not yet found the maturity to handle the obligations of holding […]

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PYSK: Matt H. Beckett

JOB DESCRIPTION: Provide consultation and brokerage services to businesses and individuals with regard to their commercial and personal insurance programs. AGE: 35 YEARS LIVED IN COLUMBIA: 27 ORIGINAL HOMETOWN: Columbia, Mo. EDUCATION: 1988-1992 Rock Bridge High School; 1992-1996 University of Missouri (B.A. in Political Science) COMMUNITY INVOLVEMENT: Salvation Army volunteer (hosted a “Santa” coat drive);

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From the Roundtable: Digging into the origin of KFRU’s ‘Quicky Quiz’ anything but quick

It began with a call from David Lile, host of the Morning Show on News Talk 1400. A listener wanted to know when KFRU’s daily “Quickie Quiz” feature first aired, and Lile asked me if I could come up with the date. The answer came after rolling through microfilm copies of both Columbia daily newspapers

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