July 8, 2011

Previous studies have shown that customer satisfaction plays a key role in the health and future success of any company. When customers are satisfied, they keep coming back to the same store and invite their friends to do the same. A new study from the University of Missouri found that CEOs who pay attention to […]

Tourism and hospitality industries in Boone County are seeing a brighter fiscal future after enduring a prolonged economic recession. Trends show people have been taking fewer vacations and staying home for the past two years, but Amy Schneider, acting director of the Columbia Convention and Visitors Bureau, said she is “cautiously optimistic” about this year.