September 19, 2008

Customer Service: Welcome to the Blogosphere

What is all this “social media” jazz, and why is it infiltrating my seminar schedule and business lunches? Social media uses interactive and Internet resources to create a forum where people can share and discuss news, information, opinions and experiences. Social media often integrates community interaction with other components, such as photos, video and audio,

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Other Views: Ex-insurance department spokesman dies after losing insurance

Editor’s Note: Randy McConnell was a regular contributor to the Columbia Business Times and the Jefferson City Business Times, now the Jefferson City magazine. The front pages of the CBT in the past few years were regularly highlighted Randy’s in-depth analyses of topics such as MU’s dwindling political support, the lack of transportation funding, the

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From the Roundtable: Columbia’s construction permit process a welcome development

The streamlining of Columbia’s construction permit process is a welcome development for the thousands of people engaged in that activity. Many of them have felt increasingly hamstrung and hassled over the years. City Manager Bill Watkins outlined steps his office and various municipal departments are in the process of implementing during the most recent CBT

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