February 24, 2017

Looking for a Living

Losing a job is disappointing, frustrating, and isolating. In a community like Columbia, which has been consistently below state and national averages in the unemployment rate, navigating the tight job market after losing a job can be equally frustrating. The Missouri Department of Labor’s Division of Employment Security administers the Unemployment Insurance Program. “The struggles […]

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Don’t Assume Excellent Customer Service – Train It

Each of us has a handful of stories about great customer service experiences. But we probably also have at least that many stories about horrible customer service. Offering excellent customer service is one of the easiest ways for a small business to differentiate itself from larger, better-funded competitors. It’s also a powerful, inexpensive way to

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