Voices

Manufacturing Momentum

Lots of great things to talk about these days, but there always has to be…

Ask Anne: Attitude Adjustment

Dear Anne, I have problem employees and don’t know if I should try to save…

Talking through Discomfort

It’s no secret that we would rather avoid conversations, situations, people, places, and things that…

Uncovering Unconscious Bias

In the workplace, our biases — that is, our preconceived opinions about something or someone…

The Sales Tax Malaise

“It was a surprise for my wife,” the man in the coffee shop was saying.…

Don’t Assume Excellent Customer Service – Train It

Each of us has a handful of stories about great customer service experiences. But we…

Time to Get Serious

Transitioning into a new year is always a time of economic stress while considering budgets,…

Business Smarts: Small Business Scams

Many of us think scams target individuals, but businesses are all too often the victims.…

Ask Anne: Coverage, COBRA, and Communication

I was just terminated from my job. I know I’m marketable and it won’t be…

The Next Pot o’ Gold

Almost 110 years ago, Columbia’s first major industrial enterprise — the Hamilton-Brown Shoe Company —…

Business Smarts: Make Cybersecurity a Priority

Most of us know that Yahoo was the victim of a cyberattack this year, and…

Ask Anne: The True Cost of New Hires

I read an article you wrote about the true cost of hiring an employee. It…