Voices

Business Smarts: Working with Unhappy Customers

One of the Better Business Bureau’s most important functions is providing a bridge between customers…

Prescription Drug Monitoring Program Overdue

I expected that, by the time this article was published, the Missouri General Assembly would…

Getting More from Online Reviews

Businesses know all too well the power that can come with online reviews, whether good…

Small Business HR Simplified

Dear Anne, I own a company that has grown and is now employing 14 team…

The 'Why' Behind Diversity and Inclusion Efforts in Business

  Many companies nationwide have stated a commitment to diversity, yet that commitment, and how…

Business Smarts: Real Estate Resources

Mid-Missouri has a strong real estate market, and some would say this is a good…

Ask Anne: Making Your Move

Dear Anne,   I’m very excited about a job opportunity in a company that will take…

Your Company Needs a Privacy Policy

Don’t you want to know how businesses are using the private information they collect from…

Ask Anne: Attitude Adjustment

Dear Anne, I have problem employees and don’t know if I should try to save…

Talking through Discomfort

It’s no secret that we would rather avoid conversations, situations, people, places, and things that…

Uncovering Unconscious Bias

In the workplace, our biases — that is, our preconceived opinions about something or someone…

Don’t Assume Excellent Customer Service – Train It

Each of us has a handful of stories about great customer service experiences. But we…