Voices

Don’t Assume Excellent Customer Service – Train It

Each of us has a handful of stories about great customer service experiences. But we…

Time to Get Serious

Transitioning into a new year is always a time of economic stress while considering budgets,…

Business Smarts: Small Business Scams

Many of us think scams target individuals, but businesses are all too often the victims.…

Ask Anne: Coverage, COBRA, and Communication

I was just terminated from my job. I know I’m marketable and it won’t be…

The Next Pot o’ Gold

Almost 110 years ago, Columbia’s first major industrial enterprise — the Hamilton-Brown Shoe Company —…

Business Smarts: Make Cybersecurity a Priority

Most of us know that Yahoo was the victim of a cyberattack this year, and…

Ask Anne: The True Cost of New Hires

I read an article you wrote about the true cost of hiring an employee. It…

Ask Anne: Insuring Essential Employees

I have an employee who has been with my company a long time. She is…

A Return to Academic Leadership

Last November, we were frustratingly commiserating in the aftermath of “the time of troubles” that…

Ask Anne: Maximizing Your Management

Q: I’m a new manager and know that there are things I should do, like…

Through Change, the Tribune Stands

Longtime Columbia Daily Tribune readers should not have been surprised by the recent purchase of…

Medicineville, USA

It was the press clipping from July 8, 1970 that caught my attention — “Allard…