Voices

Your Company Needs a Privacy Policy

Don’t you want to know how businesses are using the private information they collect from…

Manufacturing Momentum

Lots of great things to talk about these days, but there always has to be…

Ask Anne: Attitude Adjustment

Dear Anne, I have problem employees and don’t know if I should try to save…

Talking through Discomfort

It’s no secret that we would rather avoid conversations, situations, people, places, and things that…

Uncovering Unconscious Bias

In the workplace, our biases — that is, our preconceived opinions about something or someone…

The Sales Tax Malaise

“It was a surprise for my wife,” the man in the coffee shop was saying.…

Don’t Assume Excellent Customer Service – Train It

Each of us has a handful of stories about great customer service experiences. But we…

Time to Get Serious

Transitioning into a new year is always a time of economic stress while considering budgets,…

Business Smarts: Small Business Scams

Many of us think scams target individuals, but businesses are all too often the victims.…

Ask Anne: Coverage, COBRA, and Communication

I was just terminated from my job. I know I’m marketable and it won’t be…

The Next Pot o’ Gold

Almost 110 years ago, Columbia’s first major industrial enterprise — the Hamilton-Brown Shoe Company —…

Business Smarts: Make Cybersecurity a Priority

Most of us know that Yahoo was the victim of a cyberattack this year, and…