Voices

The Sales Tax Malaise

“It was a surprise for my wife,” the man in the coffee shop was saying.…

Don’t Assume Excellent Customer Service – Train It

Each of us has a handful of stories about great customer service experiences. But we…

Time to Get Serious

Transitioning into a new year is always a time of economic stress while considering budgets,…

Business Smarts: Small Business Scams

Many of us think scams target individuals, but businesses are all too often the victims.…

Ask Anne: Coverage, COBRA, and Communication

I was just terminated from my job. I know I’m marketable and it won’t be…

The Next Pot o’ Gold

Almost 110 years ago, Columbia’s first major industrial enterprise — the Hamilton-Brown Shoe Company —…

Business Smarts: Make Cybersecurity a Priority

Most of us know that Yahoo was the victim of a cyberattack this year, and…

Ask Anne: The True Cost of New Hires

I read an article you wrote about the true cost of hiring an employee. It…

Ask Anne: Insuring Essential Employees

I have an employee who has been with my company a long time. She is…

A Return to Academic Leadership

Last November, we were frustratingly commiserating in the aftermath of “the time of troubles” that…

Ask Anne: Maximizing Your Management

Q: I’m a new manager and know that there are things I should do, like…

Through Change, the Tribune Stands

Longtime Columbia Daily Tribune readers should not have been surprised by the recent purchase of…