Lili Vianello

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Customer Service: The Ogre and the Intern: A Cautionary Tale

I hate interns. At least that’s what I always tell prospective ones when I’m conducting…

An OINK by any other name still won’t buy kid’s shoes

Most people have heard of the YUPPIE. You might even be a YUPPIE. But if…

Customer Service: 911: Customer Service Emergency

  Have you ever been to a business and had an employee deliver great service,…

Stimulate the local economy: Have a wedding

After five years, I finally did something I never thought I’d do. My fiancé, John,…

Columbia businesses shoot… and score!

Like many successful businesses that understand the value of stepping up, individuals who shine as leaders and achievers are usually ones who understand the value of making connections and contributions beyond those made at school, work or home. In fact, there are many small or new businesses that would benefit greatly by mimicking that example. After all, you build the image and reputation of your business much the same way one builds his or her credentials on a resume.

Keep good staff motivated during challenging times

Capable employees, who dedicate themselves to their jobs, often carry their companies through challenging times.…

How to build a better exhibition booth

It’s here – that time of year when businesses gather their crews, pack up everything they own and head down to some cavernous hall to sell their wares to thronging crowds of targeted shoppers. Expo season is officially upon us.

Customer service booming in a recession

When the economy starts to creep toward a recession, everyone’s gut instinct is to freeze…

Customer Service: Let’s dig deeper for local charities, non-profits in need

Give until it feels good. The activity, advertising and commercialism of the holiday season are…

Customer Service – When budgeting for advertising basics, look back before moving forward

With the onset of the fourth quarter, many businesses find themselves in the midst of…

Customer Service: Creating an ad budget in a tough economy could help with growth

Advertising is just as important as rent, taxes and payroll. Companies must set up a…

Customer Service: Welcome to the Blogosphere

What is all this “social media” jazz, and why is it infiltrating my seminar schedule…