Voices

Your Company Needs a Privacy Policy

Don’t you want to know how businesses are using the private information they collect from…

Ask Anne: Attitude Adjustment

Dear Anne, I have problem employees and don’t know if I should try to save…

Talking through Discomfort

It’s no secret that we would rather avoid conversations, situations, people, places, and things that…

Uncovering Unconscious Bias

In the workplace, our biases — that is, our preconceived opinions about something or someone…

Don’t Assume Excellent Customer Service – Train It

Each of us has a handful of stories about great customer service experiences. But we…

Business Smarts: Small Business Scams

Many of us think scams target individuals, but businesses are all too often the victims.…

Ask Anne: Coverage, COBRA, and Communication

I was just terminated from my job. I know I’m marketable and it won’t be…

Business Smarts: Make Cybersecurity a Priority

Most of us know that Yahoo was the victim of a cyberattack this year, and…

Ask Anne: The True Cost of New Hires

I read an article you wrote about the true cost of hiring an employee. It…

Ask Anne: Insuring Essential Employees

I have an employee who has been with my company a long time. She is…

Ask Anne: Maximizing Your Management

Q: I’m a new manager and know that there are things I should do, like…

Ask Anne: Payroll and People Searching

  Dear Anne,    My office manager is doing our payroll now. We have seven…