2016 SBOTY Finalist: Easy PC
Owner Jessie Yankee never planned to open an IT business.
While working with her husband, Jim, at Flat Branch Home Loans, Yankee became frustrated with the high price tag and low quality of computer support available to small businesses. In 2011, she decided to open Easy PC, with a desire to offer a high level of professionalism and friendly communication.
The company specializes in serving businesses with less than 50 employees and is known for its hands-on, on-site customer service. “Our clients really value that face-to-face relationship,” Yankee says.
To maintain her desired level of service, Yankee has also limited the business scope. “We only service Columbia,” she says. “I never want to be more than 10 minutes away when a customer calls.”
While Yankee does most of the networking, sales, and marketing for the company, Michael Eckley serves as director of IT services. “He’s basically the head of everything,” Yankee says.
Eckley says his typical day starts around 5:30 a.m., with a pot of coffee and a chance to read emails before the phone starts ringing.
“The first part of the day is all about dealing with emergencies and putting out fires,” Eckley says. “Later in the day, I can visit clients and attend meetings related to future projects.”
What does Eckley enjoy most about his job? “I am happy when a business can grow and prosper without their technology being a bottleneck,” he says. “I also like to create rock solid relationships, so when I walk in, I’m everyone’s best friend.”
Easy PC moved to their current location on South Providence in October of last year. With the visibility of their storefront, they were able to open a repair shop for the public. “We don’t charge for diagnostics,” Yankee says. “We want to be an IT resource to the community and show that we care.”
Yankee is excited to have been named a finalist for Small Business of the Year alongside so many talented people and companies. “I love being active in the chamber,” she says. “It helps me build a lifelong business reputation and keeps me on the forefront of industry knowledge.”
Learn about the other SBOTY finalists: