Over the Counter Care

Customer service keeps three local pharmacies competitive.

“Insurances oftentimes dictate where a patient can fill their medications, taking the choice away from the consumer. It’s difficult when we lose a patient because their insurance is forcing mail order.” – Tanya Alberty, D&H Drugstore. Read how she and her husband, Darran, navigate the tricky insurance world. 

“From a business standpoint, I’ve learned a lot. Business is different than health care, and pharmacy kind of blends them. In health care, we’re focused on taking care of people. Business is focused on trying to make money. Those two things don’t always go together; sometimes what’s right for the patient isn’t the most profitable choice.” – Bill Morrissey, Kilgore’s Medical Pharmacy. Read how Bill and company balance patients and profits. 

“It’s much more important now — service, friendly personnel, getting to know the people and being helpful is how you compete now. You’re really not competing on price.” – Randy Flow, Flow’s Pharmacy. Read how Flow makes a place for principle in the pharmacy.